Information on returns

We here at Trexet want to serve you flexibly, also when there is a need to return products. In order for us to process your returns quickly, please note the following instructions:

• Always contact our customer service before returning

• Fill out the return form carefully and send it with your return

• Please note that the returned product must be packed in its original bag and in good condition

• We do not refund products that have been removed from the collection, are bagless or otherwise unsaleable

• The complaint period is 14 days after the arrival of the shipment

• We refund 80% of voluntary returns, the return freight remains to be paid by the returner

• Send returns paid by Trexet only through Posti and use the contract number

You can download the return form HERE