Information on returns

We here at Trexet want to serve you flexibly, also when there is a need to return products. In order for us to process your returns quickly, please note the following instructions:

  • Always contact our customer service before returning

  • Fill out the return form carefully and send it with your return

  • Please note that the returned product must be packed in its original bag and in good condition

  • We do not refund products that have been removed from the collection, are bagless or otherwise unsaleable

  • The complaint period is 8 days after the arrival of the shipment

  • We refund 90% of voluntary returns, the return freight remains to be paid by the returner

  • Send returns paid by Trexet only through Posti and use the contract number

You can download the return form HERE