Information on returns
We here at Trexet want to serve you flexibly, also when there is a need to return products. In order for us to process your returns quickly, please note the following instructions:
-
Always contact our customer service before returning
-
Fill out the return form carefully and send it with your return
-
Please note that the returned product must be packed in its original bag and in good condition
-
We do not refund products that have been removed from the collection, are bagless or otherwise unsaleable
-
The complaint period is 14 days after the arrival of the shipment
-
We refund 80% of voluntary returns, the return freight remains to be paid by the returner
-
Send returns paid by Trexet only through Posti and use the contract number
You can download the return form HERE